This website and its contents are provided for general information purposes only and are not intended to constitute professional medical, healthcare, financial, or any other form of advice. While Wilton Complete Care Inc. and Dr Chelsea Wilton strive to keep information accurate and up to date, no representations or warranties of any kind, express or implied, are made regarding the completeness, reliability, or suitability of the information contained on this website. Any reliance on such information is strictly at your own risk.
The practice reserves the right to change, update, suspend, or discontinue any part of this website at any time without notice. Links to external websites are provided for convenience only; Wilton Complete Care Inc. accepts no responsibility for the content or use of such sites.
1. Consent to Medical Treatment
By consulting with Wilton Complete Care Inc., I acknowledge and consent to examination, consultation, and treatment by the healthcare practitioner. I understand that all proposed procedures and treatments will be explained to me, and I have the right to ask questions prior to giving consent. I further acknowledge that certain medical conditions may require referral to a specialist, hospital, or other healthcare facility.
2. Processing of Personal Information (POPIA)
I consent to the collection, processing, storage, and use of my personal and medical information by Wilton Complete Care Inc. in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), solely for the following purposes:
Provision of healthcare services
Maintenance of medical records
Billing and account administration
Submission of claims to medical aid schemes
Internal administrative and quality assurance purposes
I consent to disclosure of relevant medical information to healthcare practitioners involved in my treatment, my medical aid scheme, and authorised administrative staff. I acknowledge my rights under POPIA, including the right to access and request correction of my personal information.
3. Payment Terms
I acknowledge responsibility for all fees rendered by the practice. Submission of accounts to a medical aid scheme does not guarantee payment; I remain liable for any unpaid amounts. Accounts not settled within 30 days may accrue interest at 15% per annum and may be handed over for collection.
4. Appointments, Cancellations & Late Arrivals
I shall provide a minimum of 2 hours' notice for cancellation or rescheduling of appointments. Patients arriving more than 15 minutes late may be required to reschedule, subject to practitioner availability. Wilton Complete Care Inc. reserves the right to impose a reasonable cancellation or missed appointment fee.
5. Limitation of Liability
Wilton Complete Care Inc., its directors, employees, or independent contractors shall not be liable for indirect, consequential, or incidental loss, except arising from gross negligence or wilful misconduct. Certain healthcare practitioners may operate as independent providers; the practice shall not be liable for their acts or omissions. The attending practitioner is responsible for ensuring informed consent prior to treatment.
6. Confidentiality and Recording of Consultations
All consultations and interactions with Wilton Complete Care Inc. are private and confidential. I shall not record, photograph, or distribute any consultation without prior written consent. Any unauthorised disclosure or publication may result in legal action.
7. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by the laws of the Republic of South Africa. Any dispute arising from services rendered or use of this website shall fall under the exclusive jurisdiction of the South Gauteng High Court.
8. Patient Declaration
I, the undersigned, hereby confirm that:
I have read, understood, and agree to be bound by the Terms and Conditions above.
I consent to the processing of my personal information in accordance with POPIA.
I acknowledge understanding of the fees, cancellation policy, and liability limitations.
I consent to treatment as described above.
By using this website or consulting with Wilton Complete Care Inc., you acknowledge that you have read and understood these terms and agree to be bound by them.